Customer Testimonials

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DealerRater Jun 22, 2022

Went to Doug Smith Ram in American Fork for a new truck. Javier my salesperson and Jeff the financial officer went above and beyond to help get me into a new full size truck. Javier honestly was the best salesperson I have dealt with in years. No pressure from him what so ever did everything in his power to make it happen. If I had a question he was quick to amswer. This is a great dealer no hassle and truthful. My family and I will be going back for our Jeep when it comes time. Hopefully Javier and Jeff ...

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DealerRater Apr 28, 2022

I had a wonderful experience trading in a car for another used car here. My trade in had some electrical problems, but my salesman said not to worry about it, and gave me a really wonderful deal. They also held the car that I was interested in for several hours while I drove down from Salt Lake city so, that I could be sure it would still be there. This was my first time buying a car where I really felt that the dealer was more interested in treating me well than in making money. my salesman was Pedram, and ...

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DealerRater Mar 1, 2022

Doug Smith Autoplex is the only dealership I buy from. Andy was my salesman and he is the best of the best! I can't say enough good things about how helpful he was when looking for a car in my time of need. 5 Star Sales and Service indeed.

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Cars Dec 6, 2021

Awesome experience. Not pushy and fair on trade in price. Brent Applegate helped us find the truck that we wanted and went out of his way to make sure we were taken care of. The entire staff was friendly and made us feel welcome. We felt like part of the family.

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DealerRater Dec 6, 2021

Awesome experience. Not pushy and fair on trade in price. Brent Applegate helped us find the truck that we wanted and went out of his way to make sure we were taken care of. The entire staff was friendly and made us feel welcome. We felt like part of the family.

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Cars Sep 12, 2021

Dirk in the service department was amazing. He was really kind and super helpful. He kept us updated every step of the way. He was very knowledgeable and personable. I would highly recommend not only this dealership but working with Dirk directly.

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Cars Dec 31, 2020

I traveled from Colorado (325 miles) one way to look at purchasing a new RAM pickup. I had been in contact with Kelsey via email for a week and had explained what I was looking for. I am quite familiar with Utah as I was born in Layton and grew up there and in Kaysville so I knew right where Doug Smith CDJR is located. I decided to venture out and take a look at some specific pickups I had viewed on the website. She set me up with Michael S in sales. He let me look at and test drive ...

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DealerRater Dec 29, 2020

This was the best car experience Ever. We were in and out of there in no time. I bought a Jeep Cherokee 2021 and the sales person was Yvonne Pellum. She was very knowledgeable. Thank you for everything. You are indeed a great person and it was a fantastic experience. Thank you for your knowledge and dedication to service.

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DealerRater Dec 11, 2020

Super friendly staff with excellent customer service! I was a little hesitant going into a larger car dealership but Ammon and Dan were great with helping me find a car that fit into my budget and also had the features I was looking for. All without making me feel pressured to buy. I was a first time buyer without a co-signer and they made it happen!! I definitely recommend doing business with them!

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Cars Oct 27, 2020

Andy was great to work with! We were greeted promptly and the Jeep that we were wanting to check out was already parked in front ready to go for a test drive. Andy was great at explaining features.

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Cars Jul 18, 2020

We had a great experience buying our new dodge truck from our sales person, Greg Miller at Doug Smith. We came all the way from AZ to buy our truck here. We were treated very well in all aspects of our buying experience

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Cars Jul 3, 2020

Service was quick and thorough. The service drive was clean as well as the waiting room. Chris was very professional and accommodating to my need of quick service

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Cars Jun 10, 2020

Just bought my 6th Kia from them. That should speak for itself. Service is always done well and timely. Salesmen are courteous and not overbearing. I'm sure I'll be back.

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Cars Apr 29, 2020

We skipped right past Doug Smith American Fork as we headed up to Salt Lake to shop for cars thinking there would be better pricing and a bigger selection. Hours later, we find ourselves right where we should have gone first, Doug Smith, awesome selection, best prices.

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Cars Feb 28, 2020

Back in 2010 I was in the market for a used Pick up. I had been shopping around and was keeping my eye on this 2004 Ford F350 Super Duty Diesel at Doug's Autoplex, American Fork. I already had a 2007 Dodge Ram Crew Cab, flex fuel.(Back seat was the size of an extra cab) One day I looked at the price of the 350 and it had dropped $6000.00 (????) Couldn't figure out why. It is a Lariat but still had a lot of bells and whistles. I still own this truck and the only major expensive problem I've had was ...

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DealerRater Dec 3, 2019

I have been a repeat customer at Doug Smith and have always been so happy with our experience. Gabe Smith was so helpful with the purchase of my new Jeep and treated us like family.

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Cars Nov 30, 2019

Purchased from out of the area via Cars.com. Dealer had all paperwork prepared. Flew in from out of state. Dealer picked us up from airport, papers signed and on the road headed home in an hour from the time we landed. A

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DealerRater Nov 22, 2019

My buying jeep here was the fairest deal i have ever had in 60 years of buying cars and trucks, my sales person Yvonne treated me great and i will be back when ready too buy again, my wife said it the first time she felt like we were not taken advantage of. Thanks Dough and Yvonne .

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Cars Nov 19, 2019

There was no hype, no game playing with pre-signing junk docs and no pressure. Jim showed us what they had that met our stated requirements. SOLD

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Cars Nov 5, 2019

Worked with a great sales guy Jim Moore. He and the whole staff took care of us and we had a great experience at Doug Smith.

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Cars Aug 26, 2019

We loved buying our car at Doug Smith Autoplex! After working with plenty of other dealers, it was such a relief to walk into here. They listened and cared for our needs and wants. Jim Moore was very down to earth and related to what we said. When he knew didn’t know the answer to our question, he made it a point to find the correct answer and explain it to us. Thank you!

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Cars Jul 18, 2019

Thank you Seth in the service department!! We were referred to come here and now we know why! Honest, excellent upfront service! We will also be referring you to others!!

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Cars May 7, 2019

Was looking for a Colorado and had specific requirements...located one on the website and was put in touch with Yvonne P. I never have bought out of my area so relied on Yvonne to give me the info on the Colorado... she replied to all my many messages and questions promptly. I ended up making the deal sight unseen and was a little nervous to say the least..... flew over and Yvonne picked me up from SLC airport and we finished the deal..... am completely over the top with the Colorado and the personal service Yvonne gave me was ...

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Cars Apr 17, 2019

First time purchase from Doug Smith Autoplex. Klay Kemp was terrific from beginning to end. Will definitely go back when the need arises. Thank you for taking such great care of us on price. The Service is top notch in all aspects!!

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Cars Dec 17, 2018

We went down to look for a Jeep and had the privilege of working with Greg Miller. He was very helpful and got us a great deal! Thanks Greg!!!

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DealerRater Dec 17, 2018

We went down to check on a Jeep we had seen online. We meet with Greg Miller and he helped us out. This was one of the best car buying experience we have ever had. Greg helped us to get a great deal. We were very happy with the time we spent there! Thanks again Greg Miller!!!!

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Cars Nov 24, 2018

Look no further when trying to decide where to buy a car. Felt very comfortable when walking the lot and inside. Felt no pressure from any salesmen and they were very considerate with your wants and needs. I highly recommend working with Devan. He was very helpful, knowledgeable, understanding and easy to talk to. Definitely will be a returning customer.

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Cars Sep 14, 2018

I purchase a new vehicle every 12-18 months. I have dealt with every dealer in Utah County and the majority in Salt Lake County. Most of these dealings did not end in a sale due to poor customer service, knowledge etc. I’m a self-admitted demanding customer, which naturally would preclude several dealerships. I have purchased 2 vehicles from Doug Smith Jeep, American Fork, in the past 4 months. One new vehicle had issues I wouldn’t tolerate and the dealer worked with me and gave me a fair deal on a second vehicle, which was the same model etc. This would ...

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DealerRater Aug 25, 2018

We Truly love our Ram Truck- Pedram Aram helped us out. He was not pushy and didn't play the back and forth game from the Manager to us with dealing with price offers. He was quick and friendly and professional. Thank you Pedram !!!

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Cars Jul 5, 2018

Have been buying from Keith Holladay 20+yrs at the A.F dealership! Always friendly knows what we like, not pushy-just a comfortable, pleasant atmosphere. Keith knows the cars, options available makes it so much better when the dealer knows what he is talking about-no BS!!

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Cars Jul 2, 2018

Bought a 2018 Jeep Grand Cherokee from Devan Nelson. He is the best, most knowledgeable, low pressure and all around great guy. I had a wonderful experience!

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Cars Jun 10, 2018

We went to buy a car on a last minute decision. Andy was so nice and very helpful. Our schedule changed a little and we had to go right then. He had everything ready for us and ready to go. He was very helpful and professional! He even stayed after hours to help us finish up and make sure we were good to go before he left. Go see him, you will not regret it

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DealerRater Jun 10, 2018

We bought our first car from Doug Smith, and Andy was our salesman. He was so helpful and professional. Our schedule changed and we had to get things done that day. He was very patient and so nice to help us. He made us feel important and didn’t rush us in any way. He stayed after hours to help ya finish up and make sure we were ready before we left.

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Cars Jun 8, 2018

Tyson Trevort did a wonderful job accommodating us with our out of state purchase. He sent us extra photos of the truck we purchased per our request. Communicated with us when the dealer was closed to facilitate our arrival in UT 2 days latter to close the purchase. Easy financing process! Call Tyson, for friendly and unpressured transaction!

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Cars Jun 8, 2018

I loved working with Pedram in the search for a new car. I initially went in looking to buy a used car, but Pedram worked with me and got me an amazing deal on a brand new jeep! I love it and could not be happier. The team was awesome to work with and did everything they could to make sure I got the car I wanted/needed. I wouldn't ever go to another dealership after this wonderful experience.

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Cars Jun 5, 2018

I expectant to leave my car for service, but your tech indicated that if I waited 45 minuets, they would have all done. I was estactic!!!!!!!!

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Cars May 13, 2018

I thought I had found the perfect car on Doug Smith's website. When I went to the dealership Pedro helped me find a Renegade that worked better with my financing. Low pressure and more interested in helping me make a good decision than pushing a sale.

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Cars Apr 24, 2018

Andy was great to work with. He helped us find what we were looking for quickly. We really appreciated the no pressure approach. This is the third car we have purchased through him and all three are running fine. We recommend him highly.

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Cars Feb 12, 2018

My wife and recently purchased a Certified Pre-Owned 2017 Kia Sorento. Since the purchase we have been nothing short of satisfied with our choice. The vehicle is like new and we have not had any problems. The Kia warranties are unmatched and gave us added confidence in our purchase. What we were most impressed with was our overall buying experience. This was our first car we bought from a dealership and we were fairly hesitant because everyone we spoke to had negative stories about buying a car and dealing with a dealership. That was not the case at all at the ...

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DealerRater Sep 19, 2017

In the last two months Greg Miller has done outstanding work helping my wife and myself in buying a new car. He is extremely personable and pays attention to detail in assessing our needs. I wish all salesmen were of his character.

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DealerRater Sep 18, 2017

We recently purchased a vehicle from Doug Smith Autoplex, and this was our first experience with the dealership. It was the most enjoyable car buying experience we have ever had, and was fantastic in every way. Steve Guthrie was our salesperson, and was knowledgeable, friendly, and listened to us rather than pressuring us into something we did not want. He will be the one we go to in the future. We also met Mark Cunha, sales manager, who was just as awesome. We love our car, and appreciate how we were treated!

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DealerRater Mar 20, 2017

We recently purchased a new KIA. We had a great experience with Doug South. I would highly recommend buying a car here. We got a great price and service.

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DealerRater Mar 16, 2017

Daniel Jimenez was very helpful. There was zero sales pressure or hype. They gave me a fair price for the vehicle and delivered exactly what they said they would on all of my requests. I would definitely recommend them.

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DealerRater Nov 28, 2016

We just bought a new Jeep from Doug Smith and are very pleased with our purchase. Everyone was very friendly at the dealership and the customer service was great. We really appreciated the salesman, Pedram, for taking the time to answer all of our questions, addressing all of our concerns, and showing us all there is to know about our new Jeep. Brooke in finance was also very helpful and pleasant to work with, would certainly recommend!

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DealerRater Nov 15, 2016

We called about the Nissan and told Pedram we would be in to look at it over the weekend. Pedram had the car ready for us when we got them. Loved the car, loved the test drive. Drove the car home in under 2 hours.

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DealerRater Oct 1, 2016

After visiting a LHM dealership earlier in the day, and even taking home a Jeep Grand Cherokee for an extended test drive, we decided to visit Doug Smith. We were greeted by Greg Miller. He found a few SUV's that we were interested in, but they were a little higher priced then we wanted to go. We scheduled to meet him the next morning and test drive a Grand Cherokee. But when we got there, he had found one he overlooked that was in the price range we wanted. Although it didn't have all the bells & whistles ...

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DealerRater Jul 18, 2016

I wanted to share what a wonderful experience I had at Doug Smith Autoplex. I had so much fun exploring new vehicles with Tami Baum, like shopping with a good friend. She answered every questions I had and I never felt pressured into buying anything. Also, Andy Dobman at Jeep was so helpful in showing me all of the features in my new Jeep Cherokee. This is the second vehicle I have purchased from Doug Smith. I have to drive 4 hours from where I live and will continue to return due to the excellent customer service and atmosphere. I would ...

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DealerRater May 22, 2016

We just bought a car from Darin Elggren at Doug Smith Autoplex. He listened to us explain what we wanted, knew exactly where it was on the lot and helped us decide on the best option for purchasing it. I appreciated the no pressure approach. I felt like he was there for us and honestly wanted to educate us as to the best way to handle the financing. After we finished signing he spent a lot of time educating us on all the technology of our new car. Yes, we would definitely go back and buy another car from Doug ...

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DealerRater Mar 1, 2016

I went to Doug Smith Kia and worked with Darin. Not only did he listen to exactly what I wanted in car and how much I wanted to pay, he made sure to get me the exact car and got my price point lower than what I said I could pay. He was never pushy about trying to get me in a different car or color or enough the extra additives. By far the best car buying experience! I will not go any where else for future purchase and I highly recommend Doug Smith Kia and Darin!!!!!!! I say he ...

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DealerRater Jul 18, 2015

I came to replace a vehicle that was declared a total loss in an accident about 2 weeks ago. I was interested in a Jeep Liberty, and took a good 45 minute drive out to Doug Smith. And I am so glad I did. It has a great atmosphere, very low pressure. Took the vehicle for a test drive, and decided to purchase the it. Our Salesman, Justin Angell, was so great. He talked to my father and I, and was very friendly and helpful. Jess in finances was also really great. I have never had a better experience at any other ...

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DealerRater Feb 16, 2015

I was treated like a real person. They were very honest and I received the best deal possible. I am in salt lake and would have no problem to make the drive to deal with them all over again. Chase was amazing. My father was with me and is a retired Vietnam very. One of the sales team speed and spoke to my father thanking him for his service to our country and made my dad's day. Thank you you are all amazing!

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DealerRater Dec 21, 2014

I was a little skeptical going to a bug new car dealership to buy a used car but, wow, they had a great selection and very good prices. Ivan took care of us and we are very happy so far.

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DealerRater Nov 30, 2014

Andy greeted me at the door and never pressured me on a car that was outside of my price range! I love my brand new Chrysler 200! Couldn't be happier with my purchase!

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DealerRater Nov 23, 2014

Found the Low mileage SUV that we had been looking for on the Doug Smith website...got a fast response on my internet request for information and came in for a test drive a few short hours later. Very impressed with the low pressure atmosphere and helpful staff. Jeff in finance is great!

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DealerRater Sep 11, 2014

As a woman shopping for a car on my own, I was wary of high-pressure sales. Before I came to Doug Smith Autoplex, I had three salesmen with varying degrees of experience "gang up" on me, trying to convince me to buy instead of giving me time to think about the decision. I had the opposite experience with Mike Brown at Doug Smith Subaru. He helped me find exactly the car I came to see, answered all my questions, explained my buying options, and didn't pressure me to buy. He even called me the next business day ...

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DealerRater Sep 1, 2014

Doug Smith Autoplex was the perfect place for us to find our perfect car. My husband and I had been to countless dealerships before, and I wish we would have gone to Doug Smith's first! Joey Di Regolo helped us find the perfect car for us and, unlike other dealerships, was not pushy AT ALL. The experience was totally stress free and we walked away with the perfect car right in our price range. Joey really made the whole experience wonderful. I would definitely recommend Doug Smith Autoplex to all my friends and send them straight to Joey!

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DealerRater Aug 10, 2014

Doug Smith Autoplex is the best dealership in Utah hands down!!! They take great care of their customers, they go above and beyond to make sure we are happy... I wouldn't go anywhere else to buy a care...

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DealerRater Jul 24, 2014

Walked into Doug Smith on a whim. Chase was AMAZING and we left with 2 new cars! Couldn't have asked for a better experience.

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DealerRater Jul 16, 2014

This is the second vehicle we've purchased from Doug Smith and had the identical experience. We found the exact vehicle we wanted for the perfect price and even better financing. Pedram helped us with our Mini Van and Tyson helped us find a new Ram truck. I am shocked at the service, expertise and all around great service! We'll be back and we'll definitely be telling ALL of our friends!

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DealerRater Jul 14, 2014

I've purchased two cars from Doug Smith. The first one was in December of 2012, when I bought a 2005 Dodge Grand Caravan for my wife. Frank and Chris Smith did an excellent job in keeping their eyes open for the right vehicle for me and my family. I've owned it for almost two years now and it's been smooth sailing. No problems, free oil changes and tire rotations. I couldn't be happier. The second vehicle I purchased from Doug Smith was yesterday. It was a 2013 Dodge Avenger and again, I couldn't be happier. Chris is a ...

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DealerRater Jul 1, 2014

Their service department worked with us to fix a car problem. They were very friendly on the phone and were easy and convenient when making appointments.

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DealerRater Apr 16, 2014

I highly recommend Doug Smith Auto Plex. I had a wonderful experience buying a car from Chris Smith. He was extremely friendly, patient, not pushy at all, and answered all my questions. If you go there I highly recommend you work with Chris. I love my new car and it drives perfectly. They have a great warrantee and give you 4 free oil changes. I am very pleased with this great dealership.

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DealerRater Mar 25, 2014

I've been looking for a new truck over the past few months and was having a difficult time deciding which truck to purchase. I finally narrowed it down to either the Toyota Tundra or the RAM 1500. I test drove the Tundra before the RAM and was not blown away by the vehicle, or the sales service. I then went into Doug Smith Autoplex in American Fork and met with Chris Smith. Many of my friends had recommend Chris and said that he would help you find the right truck. Chris was fantastic! He spent just the right time showing ...

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DealerRater Mar 24, 2014

Phil was very knowledgable about the cars features. He was also very friendly and helpful when it came to doing the paperwork in meeting our financial ability. We'd happily recommend these guys to our friends and family.

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DealerRater Mar 17, 2014

This is the 4th vehicle that I have purchased from Doug Smith. I have the utmost respect for every employee I have had the opportunity to work with. I can personally guarantee that they will do everything with-in their power to get you in the vehicle of your choice. The professionalism that is displayed throughout the dealership is appreciated and comforting. I would recommend this dealership to anyone and everyone who is looking to buy a vehicle.

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DealerRater Mar 12, 2014

when I have bought cars in the past it was a very bad experience so this time around I was really nervous about it. I went in and told Chris about my previous experience at another dealership, he was very sympathetic and understanding. I told him exactly what I was looking for and my price range. he did not haggle me or try to negotiate for more, in fact he did the complete opposite and got my payments as low as he could. at no point did I ever feel pressure to buy the car that day, and because of ...

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DealerRater Feb 11, 2014

I have bought several cars from Doug Smith and Joey DiRegolo. We have had a great experince everytime. This was my daughters first car purchase and she asked me why we like to deal with Joey. When we got home she said I can see why. Joey and Doug Smith are very freindly and upfront with everything they offer. I will conitnue to bring my cars here for repair, service and to purchase new ones in the future. I have and will recommend them to family and friends. Thanks, Doug Smith.

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DealerRater Nov 4, 2013

I had a great experience buying my new Subaru. I'm very happy to have worked with Blaine Brady, he was an easy going salesman and found exactly what I was looking for. I will recommend this dealership to anyone I know looking for a new or used car.

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DealerRater Aug 30, 2013

In the search for a different car, we looked online at Doug Smith's inventory, and found a couple cars that we wanted to look at and test drive. My wife had some time after work, and went down to look at the options we'd chosen to look at online. She was greeted by Pedram and he was very nice and helpful to her. They test drove all of the cars, and she found one to her liking. The price of the car was decent, well within the NADA Blue Book, and the amount they were willing to give ...

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DealerRater Aug 19, 2013

Great experience shopping at Doug Smith Auto. Chase went above and beyond to make the deal go smooth and timely. I highly recommend this Dealership and have recommended it in the past to my friends and family and will continue to do so, it's worth the drive from Salt Lake. Thank you Chase!

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DealerRater Jun 6, 2013

I talked to the Doug Smith Subaru online dealer Jeff Hardman. He made buying a car one of the best experiences I've ever had. After a few brief emails between Jeff and myself, I had the car I wanted ready for me within a week. The price he quoted was exactly what he gave me when I showed up, with no hidden fees, and he got me exactly what I asked for when trading in my old '99 Camry. I was in an out of the dealership within 2 hours. The best part was that Jeff was very helpful in getting ...

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DealerRater Apr 21, 2013

Drove over 250 miles to purchase from this dealership. They made good on their claims and went out of their way to see to it that I was pleased with my purchase.

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